We are an Arm’s Length Body of the Department of Health and Social Care (DHSC), responsible for providing platforms and delivering services which support the priorities of the NHS, Government and local health economies, and in doing so we manage around £43 billion of NHS spend annually.

By providing these services nationally and at scale, and by digitising services and utilising leading- edge technology we deliver great taxpayer value, providing huge savings for the NHS which can then be reinvested in frontline care. As a trusted delivery partner, the breadth and depth of services that we have been asked to provide has grown significantly. We group them into three operational areas:

• Workforce Services: platforms and services we provide to the NHS to best support its people;• Primary Care Services: services we provide to support essential primary care functions and services;and

• Citizen Services: services direct to the public to enable people to gain access to healthcare by providing help with health costs and other support services.

Our people are critical to the success of the NHSBSA, and we recognise just how important a role they play. Through our employee engagement survey, our colleagues tell us they feel proud to work for the NHSBSA and that we have a culture of care and respect for each other.

Our promise to our people is underpinned by our principles which are at the heart of decision-making across all aspects of our business. These are wellbeing, compassion, diversity, development, openness, fairness, collaboration and flexibility.

It is important that we continue to be a great, inclusive place to work, where colleagues can be themselves and thrive. We are prioritising our future focus, concentrating on supporting and developing our colleagues, their wellbeing at work and rewarding and recognising their contributions to our success as well as raising our external profile as an employer of choice. We also want to ensure the systems and frameworks our colleagues operate within are designed to enable effective and healthy work.

The strong sense of community and belonging we have at the NHSBSA is a fundamental part of what makes us a great place to work, and our approach to diversity and inclusion is integral to that. We are committed to having a diverse workforce which is representative of the populations we serve.

Sue Douthwaite Chair

Michael Brodie Chief Executive

Why the NHSBSA is supporting Boardroom Apprentice

People are critical to the success of the NHSBSA and we recognise the value of having a diverse range of views and perspectives around our Board table. This not only leads to better decision making and innovation, but supports our people to deliver accessible, easy to use services which meet the diverse needs of our customers. 

Social Value is one of our core Strategic Goals and we recognise the value we can add to society by supporting our local communities and economies. This includes the opportunities we can offer people in their personal and professional journey.

Hosting a Boardroom apprentice would help us to continue to fulfil these aims, as well as offering the apprentice an amazing opportunity to gain real-life experience of being part of a large, national, public sector organisation.

Location of Board and Committee Meetings


Frequency and timing of board/committee meetings

All meetings take place on a weekday between 9am to 5pm.

We have approx. 9 Board meetings and 5 Audit and Risks Management Committee meetings per year.

Date of Board Meetings (January 2024 – December 2024)

1st February 2024; 21st March 2024; 9th May 2024; 20th June 2024; 4th July 2024; 17th September 2024; 16th & 17th October 2024; 12th December 2024

Committee of the Boards and meeting dates (January 2024 – December 2024)

7 March 2024; 25 April 2024; 6 June 2024; 3 July 2024; 7 November 2024.