We’re an arm’s length body of the Department of Health and Social Care, trusted to deliver a wide range of national services that support the day to day running of the NHS.
To give a few examples of our work, we reimburse all community pharmacists in England and Wales for the prescriptions they dispense and dentists for the NHS treatments they deliver. We manage the NHS Pension scheme for its three million members and the Electronic Staff Record system used by all NHS hospital trusts in England and Wales. We support members of the public to gain access to healthcare and help with health costs, including the administration of the NHS Healthy Start scheme. These are just a few of the services we deliver to three main customer groups: primary care contractors, the NHS workforce and UK citizens.
Most of our services are very high volume and many involve making transactional payments. Over £100 billion of NHS funding flows through our systems annually. We pride ourselves on efficiency and accuracy, using digitisation to drive our business and deliver great taxpayer value.
In delivering our services we generate a wealth of data. We ensure the safety, security and accuracy of our data, and then we analyse the data to produce insights that support better decision-making across the NHS and wider health and social care system.
Our purpose is to deliver business service excellence to the NHS to help people live longer, healthier lives. Our vision is to be the provider of national, at scale business services for the health and social care system, transforming and delivering these services to maximise efficiency and meet customer expectations.
We aim to be collaborate, adventurous, reliable and energetic in everything we do. These are our values and when viewed together, the first letters of these values spell the word CARE. We care passionately about our business and everything we do.
We are driven by four strategic goals: To meet customer needs first time to support our people by making the NHSBSA the best place any of us have worked to be efficient, delivering great taxpayer value and to ensure good governance, minimising environmental impact and maximising social impact.
Our purpose, vision, values and goals guide us on our pathway towards business service excellence as we provide essential support to the NHS and wider health and care system.
Why the NHSBSA is supporting Boardroom Apprentice
Our people are crucial to the overall success of the NHSBSA. We employ over 4,000 colleagues and foster an inclusive work environment that promotes engagement and wellbeing as part of our People Promise. We are a truly inclusive employer where all colleagues feel they belong and can enjoy opportunities for development and progression in their careers, as part of our employee value proposition.
We have a diverse workforce, at all levels, that is representative of the communities we serve, and we recognise the value of having a range of views and perspectives around our Board table. This not only leads to better decision making and innovation, but supports our people to deliver accessible, easy to use services which meet the diverse needs of our customers.
We recognise the value we can add to society by supporting our local communities and economies. This includes the opportunities we can offer people in their personal and professional journey. For several years we’ve been running a Shadow Board as part of our leadership development offer, a valuable learning opportunity at Board level for colleagues with the aspiration and potential to become a Director, so our Board is already well used to sharing the Boardroom experience and offering encouragement and support.
Hosting a Boardroom apprentice would help us to continue to fulfil our social value goals, as well as offering the apprentice an amazing opportunity to gain real-life experience of being part of a large, national, public sector organisation.
Location of Board and Committee Meetings
The majority of our board meetings are held in Newcastle and in person. Committee meetings are a mix of in person and hybrid.
Frequency and timing of board/committee meetings
All meetings take place on a weekday between 9am to 5pm.
Date of Board Meetings (January – December 2025)
6 February 2025
20 March 2025
15 May 2025
19 June 2025
10th July 2025
18 September 2025
15 & 16 October 2025
11 December 2025.
Committee of the Boards and meeting dates (January – December 2025)
Audit and Risk Management Committee:
6 March 2025
30 April 2025
4 June 2025
9 July 2025
13 November 2025.
Remuneration and Nominations Committee:
13 March 2025
2 July 2025
15 October 2025
2 December 2025.
Security checks
N/A
Payment of travel expenses
Yes
